5 Key Questions to Ask When Looking for a Managed IT Company In Raleigh
Whether you are considering outsourcing your IT requirements or have been using a managed IT service company and are looking for a new provider, there are five important questions that will give you the insights you need to make a decision about the next managed IT services company you look to retain. To find out whether they’ll be a good fit for what your business needs, you need to get to the root of what they offer. You can do this by asking a few simple but targeted questions:
As an IT service provider, what is your approach to threat-management?
The IT service provider should have the skills to resolve any issues that arise, but it’s also very important that they take a proactive approach to managing your IT. A quality managed IT services provider should identify potential threats or system shortcomings and also be able to propose solutions to issues before they happen.
What is your track record as a Managed IT Service Provider?
It’s important to work with an IT provider that has been in business for a number of years and has a track record that showcases their experience. Ask for examples of clients that have similar requirements to your business. Also, check that they are committed to keeping up-to-date with the latest industry best practices. This will mean that they have a thorough understanding of the latest trends and technologies and would be able to implement them for your business.
Who are your managed IT team members, and who would my company be working with?
Customer service is always a top priority if you are outsourcing your IT. While it’s important that they have the expertise to manage your IT well, you also need to be able to get in touch with them easily should the occasion arise. A managed IT provider should have a team in place that has experience in managing accounts like yours. They should also have a dedicated account manager who you can get in contact with directly in the case of an emergency and should make themselves available to answer questions that you have about your IT infrastructure.
How do your IT services handle emergencies and what are your average response times?
When it comes to IT, if something goes wrong, it has the power to bring a business to a standstill. You need to know that your IT service provider is able to respond quickly and effectively when an important server fails, in the event of a natural disaster, as well as, if you are the victim of a cyberattack or data breach. Find out about their back up plans, how long it would take for them to have you up and running again, and what charges you can expect to incur for these services. What are their average response times? Do they have a monthly plan that takes the high cost of emergencies out of the equation completely?
Are your IT services able to scale with my business needs?
Technology continues to change and evolve so you need a technology partner who can move with the times, and scale with you as you grow. Find out how often you can expect to be updated about new trends, how often their staff receive training and whether new technology will be rolled out as it becomes available. Also, ask them about the process for implementing new hardware and software and how it will be changed for (i.e. will it be an extra cost, or form part of the monthly management fees).
There are a lot of other questions that you could ask, including finding out more about their service level agreements, the costs (as well as any extra costs that you might be liable for), and what kind of priority your account will receive or if other accounts are more important.
Mobile Computer Services in Raleigh is a managed IT provider that offers its clients complete peace of mind. They understand that business owners already have enough to worry about which is why their expert services are available for an affordable monthly fee. Businesses get the IT services they need with proactive network monitoring and maintenance from a team with a proven track record in IT security.